New Hanover Regional Medical Center Security Officer - Company Police in Wilmington, North Carolina
Security Officer - Company Police
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Special Police Services
Part Time - No Benefits
This position has access to and knowledge of extremely sensitive, private and confidential materials. Ability to maintain the highest standard is required with zero tolerance. All the primary duties within this document will be performed according to established policies, procedures and guidelines within the department and the Medical Center. JOB SUMMARY: Works under the direct supervision of the Sergeant or designated representative. Performs activities to ensure the safety and security of patients, visitors, employees, Medical Staff, and NHRMC property. Performs other duties as assigned. PRIMARY JOB DUTIES: 1. Performs all assigned duties and requested services in a professional manner while displaying a positive teamwork attitude toward all customers. 2. Functions as a Security Officer ensuring safety and compliance to policies and procedures of the Network. Educates staff in properly wearing of the Network's ID badges. Assists vendors and contractors with obtaining ID badges while on campus. Take on the role of an information resource person. 3. Performs operational requirements to include, but not limited to maintain high visibility to identify resolve potential violent situations; provide transports escorts; render vehicle assistance; effect traffic parking control; proper disposition of expired individuals; provide assistance as required / requested form customers; respond to STAT's Codes, and emergency situations; assists Officers with follow ups on investigations, unlocking/securing doors. 4. Affects timely resolution of situations, which will reduce overall liability issues in the execution of required duties and responsibilities. 5. Maintains rapport with internal and external contacts at all levels of NHRMC and outside agencies to include state and local law enforcement agencies; other Healthcare facilities, Medical Examiners, and recognized professional organizations to promote NHRMC's image and philosophy. 6. As required participates in the development of projects and study of specific issues requiring a proposal or concept. 7. Maintains proficiency in the knowledge of required duties procedures of the NHRMC Security Management Program to ensure compliance with JCAHO standards. 8. Must meet all training mandated by Special Police / NHRMC. 9. Demonstrates standard of performance (ownership, teamwork communication, compassion) that support patient satisfaction and principles of service excellence. 10. Performs other related duties as required. ESSENTIAL JOB SPECIFICATIONS: 1. Education: High School / GED required. 2. Licensure/Certifications: Maintain or be able to obtain certification in OC Spray – pepper spray, Baton, Defensive Tactics, American Heart Association BLS required; to include any required NHRMC training. 3. Experience: Prefer one year in health care setting or equivalent.