New Hanover Regional Medical Center Patient Access Technician - Patient Access in Wilmington, North Carolina
Patient Access Technician - Patient Access
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This position has access to and knowledge of extremely sensitive, private and confidential materials. Ability to maintain the highest standard is required with zero tolerance. All the primary duties within this document will be performed according to established policies, procedures and guidelines within the department and the Medical Center. JOB SUMMARY: Complex clerical position involving multiple tasks and functions. Responsible for the accuracy and completion of patient registration based on departmental and organizational policies and procedures. Also responsible for scheduling appointments, tests, procedures and referrals for patients. Answers phone calls and communicates with other health care facilities and providers. Facilitates the flow of patient information across the continuum of care. Prioritizes multiple requests for assistance from patients, staff and physicians. Performs duties necessary to ensure all accounts are processed accurately and efficiently. PRIMARY JOB DUTIES: 1. Registers and pre-registers patients, collects and corrects, as necessary, all patient demographic, insurance and financial data and obtains authorization numbers as necessary. 2. Schedules patient appointments, tests, procedures and referrals in an accurate and competent manner within established policies and procedures. 3. Facilitates patient referrals/authorizations as necessary; collects copays and outstanding balances, participates in meeting the department's monthly collection target, 4. Calculates and collects cash payments appropriately, ensuring daily reconciliation of change fund and deposit. 5. Provides customer service to patients and their families in need of intervention and assistance. 6. Works with patients to identify payment resources for uninsured or under-insured patients. 7. Maintains current knowledge base related to CMS, third party payors and organizational policies and prcoedures relevant to registration and scheduling of patients. 8. Works with the clinical staff to determine medical necessity of services and completion of required documentation 9. Organizes and performs work effectively and efficiently. 10. Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence. 11. Performs other duties as assigned, including ALL aspects of the PAT job duties as necessary. ESSENTIAL JOB SPECIFICATIONS: 1. Education: High school diploma or equivalent required; college or advanced education at technical or secretarial school preferred. 2. Licensure / Certifications:Certification as Certified Patient Access Technician (CPAT) or Certified Health Access Associate (CHAA) preferred. 3. Experience: 1-year business office experience in health care/insurance setting with computer knowledge and data entry skills. Spanish speaking skills preferred.