PPD Operations Manager in Wilmington, North Carolina

Summarized Purpose:

Manages the day-to-day operations of the program team. Supports staff members so that contracted services are provided in accordance with client and PPD Medical Communications policies and procedures. Trains and supervises Medical Communications support staff, experienced professionals and/or health

care professionals on the program team. Develops, coaches, and mentors employees. Develops and maintains client relationships. Provides clinical expertise and guidance to clients and/or staff.

Essential Functions and Other Job Information:

  • Develops employees and manages employee performance including performance appraisals, management and salary administration for direct reports. Monitors employee work. Handles employee relations issues, scheduling and time record verification, recruiting and billable hours management.

  • Completes client reports, develops procedural documents, troubleshoots program issues, maintains program knowledge, and ensures compliance with company policies and procedures including SOP's, protocols, and FDA/COFEPRIS/ANVISA/ICH and other regulations.

  • Acts as liaison between the client, PPD Medical Communications management and staff for issues such as workflow processes, available resources, and new initiatives affecting the program.

  • Handles all aspects of program training including providing training to staff members, developing curriculum, and documenting and maintaining training records and curriculum.

  • Liaisons with the business development team, presents at PRM/ERMs, functions as a consultant or Medical Information professional to cover program services, such as, performing answering medical inquiries and documenting contacts, adverse events, and product complaints.


Education and Experience:

  • Healthcare Degree (Bachelor's Degree in Pharmacy or Nursing. Or Associates Degree in Nursing with 2 years nursing experience)

  • Significant experience (comparable to at least 8 years) in the healthcare or pharmaceutical industry with responsibilities involving counseling or providing medical information to include leadership experience (comparable to at least 2 years); Or equivalent combination of education, training and experience that

  • provides the knowledge, skills and abilities to perform the job

  • Education may be substituted in lieu of some years of experience for advanced degrees such as Pharm.D, Ph.D. or MS.

  • In some cases a second language may be required. Some programs may require a Pharm.D.

  • In most cases a license will be required.

  • Note: Some countries (e.g., Brazil) may allow for the following requirements: Other Lifescience/Healthcare degrees (e.g., Biomedicine).

Knowledge, Skills and Abilities:

  • Strong leadership skills

  • Strong attention to detail and organizational skills Effective verbal and written communication skills Excellent problem solving and analytical skills

  • Excellent time management skills and multi-tasking skills

  • Excellent interpersonal skills Strong decision making skills Ability to coach and train staff

  • Excellent language skills must be demonstrated if the position requires languages other than English

  • Ability to work in a team environment and/or independently as needed

Management Role:

Manager role with significantly larger management scope (e.g. global or regional responsibilities or multiple departments) OR mastery of manager skills and responsibilities as demonstrated by consistent, multi-year successful performance.Responsible for training and development of subordinate staff, estimating personnel needs, assigning work, meeting completion dates, assisting subordinates with difficult inquiries or problems, interpreting and ensuring consistent application of organizational policies, and development and implementation of unit policies and procedures. Recommends employees for employment, discipline, termination; initiates and communicates a variety of personnel actions (e.g. performance and salary reviews, promotions, time off requests, timesheet and expense report approvals). In some instances may be responsible for a functional area (as determined by executive management) and not have subordinate supervisors or employees.

Working Conditions and Environment:

  • Work is performed in an office environment with exposure to electrical office equipment

  • Constant interaction with clients/associates required

  • Must pay constant attention to detail-visual, mental

  • Must be able to multi-task constantly

  • Long, varied hours required occasionally

  • Daily exposure to high pressure, intense concentration

  • Occasional drives to site locations and or occasional travels domestic travel

Physical Requirements:

  • Frequently stationary for 6-8 hours per day

  • Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists

  • Moderate mobility required

  • Occasional crouching, stooping, bending and twisting of upper body and neck

  • Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs.

  • Ability to access and use a variety of computer software developed both in-house and off-the-shelf Ability to communicate complex information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences Frequently interacts with others, relates sensitive information to diverse groups both internally & externally

  • Ability to apply abstract principles to solve complex conceptual issues. Requires multiple periods of intense concentration

  • Performs a wide range of complex tasks as dictated by variable demands and changing conditions

  • with little predictability as to the occurrence. Ability to perform under stress. Ability to multi-task

  • Regular and consistent attendance

Pharmaceutical Product Development, LLC is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, disability or protected veteran or other status protected by federal, state, and/or local law.

*Job: Medical Communications

*Organization: Med Comm-United States (MDCUS)

*Title: Operations Manager

*Location: North Carolina-Wilmington

*Requisition ID: 143487

*Other Locations: North America-United States-North Carolina-Morrisville - McCrimmon