PPD Operations Manager in Wilmington, North Carolina
Manages the day-to-day operations of the program team. Supports staff members so that contracted services are provided in accordance with client and PPD Medical Communications policies and procedures. Trains and supervises Medical Communications support staff, experienced professionals and/or health
care professionals on the program team. Develops, coaches, and mentors employees. Develops and maintains client relationships. Provides clinical expertise and guidance to clients and/or staff.
Essential Functions and Other Job Information:
Develops employees and manages employee performance including performance appraisals, management and salary administration for direct reports. Monitors employee work. Handles employee relations issues, scheduling and time record verification, recruiting and billable hours management.
Completes client reports, develops procedural documents, troubleshoots program issues, maintains program knowledge, and ensures compliance with company policies and procedures including SOP's, protocols, and FDA/COFEPRIS/ANVISA/ICH and other regulations.
Acts as liaison between the client, PPD Medical Communications management and staff for issues such as workflow processes, available resources, and new initiatives affecting the program.
Handles all aspects of program training including providing training to staff members, developing curriculum, and documenting and maintaining training records and curriculum.
Liaisons with the business development team, presents at PRM/ERMs, functions as a consultant or Medical Information professional to cover program services, such as, performing answering medical inquiries and documenting contacts, adverse events, and product complaints.
Education and Experience:
Healthcare Degree (Bachelor's Degree in Pharmacy or Nursing. Or Associates Degree in Nursing with 2 years nursing experience)
Significant experience (comparable to at least 8 years) in the healthcare or pharmaceutical industry with responsibilities involving counseling or providing medical information to include leadership experience (comparable to at least 2 years); Or equivalent combination of education, training and experience that
provides the knowledge, skills and abilities to perform the job
Education may be substituted in lieu of some years of experience for advanced degrees such as Pharm.D, Ph.D. or MS.
In some cases a second language may be required. Some programs may require a Pharm.D.
In most cases a license will be required.
Note: Some countries (e.g., Brazil) may allow for the following requirements: Other Lifescience/Healthcare degrees (e.g., Biomedicine).
Knowledge, Skills and Abilities:
Strong leadership skills
Strong attention to detail and organizational skills Effective verbal and written communication skills Excellent problem solving and analytical skills
Excellent time management skills and multi-tasking skills
Excellent interpersonal skills Strong decision making skills Ability to coach and train staff
Excellent language skills must be demonstrated if the position requires languages other than English
Ability to work in a team environment and/or independently as needed
Manager role with significantly larger management scope (e.g. global or regional responsibilities or multiple departments) OR mastery of manager skills and responsibilities as demonstrated by consistent, multi-year successful performance.Responsible for training and development of subordinate staff, estimating personnel needs, assigning work, meeting completion dates, assisting subordinates with difficult inquiries or problems, interpreting and ensuring consistent application of organizational policies, and development and implementation of unit policies and procedures. Recommends employees for employment, discipline, termination; initiates and communicates a variety of personnel actions (e.g. performance and salary reviews, promotions, time off requests, timesheet and expense report approvals). In some instances may be responsible for a functional area (as determined by executive management) and not have subordinate supervisors or employees.
Working Conditions and Environment:
Work is performed in an office environment with exposure to electrical office equipment
Constant interaction with clients/associates required
Must pay constant attention to detail-visual, mental
Must be able to multi-task constantly
Long, varied hours required occasionally
Daily exposure to high pressure, intense concentration
Occasional drives to site locations and or occasional travels domestic travel
Frequently stationary for 6-8 hours per day
Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists
Moderate mobility required
Occasional crouching, stooping, bending and twisting of upper body and neck
Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs.
Ability to access and use a variety of computer software developed both in-house and off-the-shelf Ability to communicate complex information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences Frequently interacts with others, relates sensitive information to diverse groups both internally & externally
Ability to apply abstract principles to solve complex conceptual issues. Requires multiple periods of intense concentration
Performs a wide range of complex tasks as dictated by variable demands and changing conditions
with little predictability as to the occurrence. Ability to perform under stress. Ability to multi-task
Regular and consistent attendance
Pharmaceutical Product Development, LLC is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, disability or protected veteran or other status protected by federal, state, and/or local law.
*Job: Medical Communications
*Organization: Med Comm-United States (MDCUS)
*Title: Operations Manager
*Location: North Carolina-Wilmington
*Requisition ID: 143487
*Other Locations: North America-United States-North Carolina-Morrisville - McCrimmon