New Hanover Regional Medical Center Medical Assistant II - CHA - Glen Meade Women's Hlth-Wilm in Wilmington, North Carolina
Medical Assistant II - CHA - Glen Meade Women's Hlth-Wilm
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Glen Meade Women's Hlth-Wilm
This position has access to and knowledge of extremely sensitive, private and confidential materials. Ability to maintain the highest standard is required with zero tolerance. All the primary duties within this document will be performed according to established policies, procedures and guidelines within the department and the Medical Center. JOB SUMMARY: Works in collaboration with the providers to assess, plan, provide exemplary patient care and implement a plans of care. Records results of clinical tests and reports results to physicians. Assists in administrative duties as well as clinical. PRIMARY JOB DUTIES: Responsibility I: NHRMC Standards of Performance Ownership – responsible for all outcomes of efforts and actions Teamwork – demonstrates a willingness to assist co-workers and to accept additional assignments as requested to support the department efficiently Communication – acknowledge patients and co-workers, listen attentively while maintaining eye contact and speaking to them directly and respectfully Compassion – Be an advocate for patients, families and teammates. Show them you care and always follow up. Responsibility II: Administrative Front desk reception, answering phones and scheduling appointments as needed Greet patients, completion of registration forms, and give instructions Filing and maintaining medical records ensuring proper documentation Arranging for hospital admissions and outside referrals for the physician Calling prescriptions to the pharmacy for the physician Communication skills using appropriate medical terminology Works with pharmacies and insurance companies on prior authorizations Following appropriate legal and ethical professional conduct Responsibility II. Clinical Recording patient interview, history and chief complaint Ability to obtain an accurate set of vitals Ability to perform routine EKG and document accordingly Strong working knowledge of current medications, dosing information and prescribing requirements Prepares and administers medications, vaccines and treatments with knowledge of purpose and adverse effects of nursing care provided Ability to comfortably administer respiratory therapies; i.e. nebulizer treatments Change dressings, applying bandages, removing sutures and other first aid procedures. Phlebotomy and collection of specimens Providing patient education with regards to office policies, medications, management of diseased, home treatments and special diets Assisting the physician with exams and minor office surgery Maintaining supplies, equipment, stocking and sterilizing instruments Recording accurate refrigerator temperature logs daily, as well as spore testing on Autoclave's Disposing of biohazard waste according to OSHA standards Performing accurate, legal, and ethical documentation at all times Maintains compliancy within regulatory agencies such as HIPAA, OSHA and CLIA and JCAHO if applicable Responsibility IV: Accountability of Patient Care Ensures that patients have all information and questions answered about their health and treatments received, to include future treatment plans Completes all documentation for observation, planning and evaluation of care provided to patients Assumes responsibility for tracking patient through radiology, laboratory and all other referrals Assists physician with History and Physical Responsible for inventory of all sample medications, perform monthly inventory on expired medications, reports and disposes of accordingly Responsibility V: General Practice Must maintain current certification, fulfilling all CME requirement, including CPR Must have physical exam and annual TB skin testing Provide telephone coverage / daily patient call backs Assist front office staff with scheduling future appointments Assist front office staff with filing and other clerical needs PHI – refrain from discussing Patient Health Information in public in accordance with HIPAA guidelines and policies Ability and flexibility to cover various medical offices when needed Adheres to departmental dress codes as observed by director and wears picture identification badge, 100% of the time ESSENTIAL JOB SPECIFICATIONS: 1. Education: HS diploma or equivalent required. 2. Licensure / Certifications: Current Certified Medical Assistant (CMA) or Registered Medical Assistant (CMA or RMA) certificate from an accredited agency. CPR Certification Preferred 3. Experience: At least 1 year previous medical / physician office experience 4. Essential Technical/Motor Skills: Must have working knowledge of practical nursing theories and policies and be able to accommodate a moderate to fast work pace. Basic clinical mathematical skills required. Must be able to accommodate a moderate to fast work pace. Have excellent customer service skills. Must be able to operate within Microsoft programs such as Outlook, Word, and Excel. Prior experience in an EMR (electronic medical record) environment preferred. IDX experience a plus. 5. Interpersonal Skills: Must be able to relate and interact with internal and external customers in a positive manner. Ability to communicate effectively both orally and in writing. 6. Essential Physical Requirements: Must be able to stoop and pick up objects from the floor, file, etc, without restrictions. Must have full use of hand and arms to reasonably assist immobile patients. 7. Essential Mental Abilities: Must possess clarity of thinking and interpretation, along with good intuition and an ability to anticipate the needs of patients and providers. Ability to organize and rationalize easily and quickly, is required 8. Exposure to Hazards: Exposure to chemicals and disinfectants Exposure to bodily fluids, latex, as well as a risk to exposure of Infectious Disease. 9. Hours of Work: Generally, 8-5, M-F. Some weekend work may be required. 10. Population Served: All internal and external customers, patients and clinicians.