Kelly Services Customer Service Expanded- Call Center in Jacksonville, North Carolina

Job Description

Are you enthusiastic when helping customers? Are you always assisting your family and friends with technology issues? If so, this position supporting media management software and personal electronic devices is for you! Join the KellyConnect team and provide best-in-class support for our customers.

What you-d be doing each day

You-d begin by supporting media management software as a stepping stone for learning our client-s other technologies, including smart phones, tablets, and related software applications. You-d help with questions like these:

  • Locating media purchases (music, apps, movies, etc) on various devices (smartphone, tablet, Mp3 player, etc)

  • Billing issues/concerns

  • Product feature inquiries

  • Resolving user ID and password issues

  • Data sharing & synchronization troubleshooting

  • Uninstalling/reinstalling basic software applications

  • Verifying proper hardware and software configuration and setup

  • Power cycling devices

  • Navigating customers through application menus, and troubleshooting email issues

Other details about the role

  • Exemplary attendance and punctuality is required

  • It is full time and includes working evenings, weekends, and holidays for all employees

  • You-d receive continuous education and feedback, including 1:1 coachings with leadership and Quality Assurance, self-guided learning modules, and SMART plans to help you reach performance goals

  • Openness to constructive feedback is critical for performance assisting customers and individual growth

  • It-s fast-paced and requires the ability to interact with a customer empathetically while logging case notes in the case management tool simultaneously

  • The ability to respond to multiple chat/IM conversations from your team, leadership, Quality Assurance, and support groups is required

  • Comfort and experience with technology, especially mobile devices, is a must

  • Adaptability to changes in technology and team structure is needed

  • Proper phone etiquette, clear speech/articulation, accurate typing, and correct grammar usage are all required

  • Ability to maintain stable performance under pressure (call length, customer escalation, ambiguity, first call resolution, etc.) and to respond positively in the face of adversity is critical

  • environment, as the position is virtual

What KellyConnect offers you

  • Paid training at $12-$14/hour

  • Eligibility for a one-time $500 tenure bonus and $250 performance bonus after 90 days

  • Explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training


What you bring to the role

In addition to being comfortable with all the position details listed above, you as a qualified candidate would need to meet the following criteria:

  • High School Diploma required

  • 18 years or older and legally authorized to work in the US

  • Minimum 6 months call center experience required

  • Must provide phone and internet services and quiet work environment, as the position is virtual

Why KellyConnect ® ?

Each year, KellyConnect® finds work for nearly 25,000 call center employees like you. We offer temporary, temporary-to-hire, and direct-hire roles, for both traditional office and home-based assignments. And through Kelly's connections, from small- and mid-sized companies to over 95 of the Fortune 100™—we can open your job search to a new world of opportunities. You get a more flexible career, your way: choosing the positions you want, when and where you want to go, and always for competitive pay.

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AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at